Thank you for shopping with Roam Hardy. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a simple and transparent return and refund process.
Return Eligibility
You may request a return or exchange within 7 days of receiving your order, under the following conditions:
- Items must be unused, unworn, and in their original packaging
- Tags, labels, and accessories must be intact
- You must provide proof of purchase (order confirmation or receipt)
- The item must not be listed as non-returnable or final sale
Return Process
- Email us at [email protected] within 7 days of delivery with your order number and reason for return
- Our team will confirm your eligibility and provide return instructions
- You must ship the item back to the address we provide within 5 days of receiving return confirmation
- Once we receive and inspect the item, we’ll notify you of the approval or rejection of your return
Refunds
- If your return is approved, a full refund will be issued via your original payment method (for prepaid orders) or a confirmation will be sent for cash-on-delivery returns
- For cash-on-delivery orders, refunds will be issued via bank transfer or store credit after receiving and inspecting the returned item
- Refunds are typically processed within 5–7 business days after approval
Exchanges
We offer exchanges for the same item in a different size or color (if available). Please indicate this clearly when you contact us for a return.
Non-Returnable Items
The following items are non-returnable:
- Items marked as final sale or clearance
- Used, damaged, or washed items
- Custom or personalized products
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with clear photos of the issue. We will replace the item or issue a refund at no additional cost.
International Returns
For international orders, the customer is responsible for return shipping costs. Roam Hardy is not liable for lost or damaged return shipments.
Contact Us
If you have any questions about this policy, please reach out to our support team at:
Email: [email protected]