At Roam Hardy, we are committed to delivering your orders safely and efficiently. Our goal is to provide a smooth and transparent shipping experience from the moment you place your order to the time it arrives at your doorstep.
Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive an order confirmation email as soon as your purchase is completed, followed by a shipping notification once your package is dispatched.
Shipping Method
We offer cash on delivery (COD) as our current payment method. Orders are shipped through our trusted delivery partners to ensure reliability and customer satisfaction.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable), allowing you to monitor the status of your delivery in real time.
Shipping Charges
Shipping fees may vary depending on your location, order size, or any active promotions. Exact shipping costs (if applicable) will be displayed at checkout before you confirm your order.
Failed Deliveries
If delivery is attempted and unsuccessful due to an incorrect address, unavailability, or refusal to accept the package, the order may be returned to us. In such cases, re-delivery may require additional charges. Our support team will contact you to coordinate further.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at [email protected] within 48 hours of the expected delivery date. We will investigate the issue and provide a replacement or refund where appropriate.
Contact Us
If you have any questions or concerns about your shipment, feel free to contact our support team at:
Email: [email protected]